Using Client Satisfaction Data for Quality Improvement
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Dear Colleagues:
We are pleased to offer you a complimentary edition of "Using Client
Satisfaction Data for Quality Improvement of Health Services in Peru",
recently published as part of the Quality Assurance Project's (QAP) new
Case Study series. The Case Study series presents real applications of
quality assurance methods in developing countries at various levels of
the health system, from national to community. Case studies describe
how actual teams used QA methods to enhance the performance of maternal
and reproductive health, child survival, and infectious disease pro-
grams. We currently have case studies in the following technical areas
of quality assurance:
Quality Improvement
* Using Client Satisfaction Data for Quality Improvement of Health Ser-
vices in Peru
Quality Design
* Designing Obstetric Services to Reduce Maternal Mortality in Guate-
mala
* Designing Quality Essential Obstetric Care Services in Honduras
Quality Assessment
* Assessing the Quality of Facility-Level Family Planning Services in
Malawi
Standards
* Developing Family Planning Standards in Jamaica
In the coming year, QAP will continue to publish case studies in these
and other topic areas, including
(a) accreditation and
(b) cost and quality.
In addition, a compendium of case studies in all these areas will be
available late next year.
Individual copies of QAP case studies can be ordered in print version
or can be obtained free of charge from the QAP website. Those inter-
ested in downloading the case studies should visit:
http://www.qaproject.org/index1.html
(click on the "Products" link, then click on "Case Studies").
Publication prices apply only to orders from North America and Western
Europe.
To receive periodic e-mail announcements of the availability of new is-
sues in the Case Study series, or the case study compendium, or in re-
ceiving PDF files of new case studies, please contact:
Janis Berman
Quality Assurance Project
University Research Co.
7200 Wisconsin Ave., Suite 600
Bethesda, MD 20814-4811, USA
Tel: +1-301-941-8532
Fax: +1-301-941-8427
mailto:qapdissem@urc-chs.com
We hope you find the new Case Study series informative, and we welcome
your comments.
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