E-DRUG: Trust & Ethical Laws (cont)
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Dear E-druggers,
Is not another part of the problem in the delivery of a pharmaceutical
service, the inadequate utilisation of personnel skills?
Are we developing our support personnel to their full potential? In
countries like Sweden, Norway, The Netherlands, USA and maybe others, it
is the support services which enable the process of proper care and
delivery.
WB's comment to the message of Karina Y Adrian of Argentina:-
" maybe it depends how you train the pharmacy drivers," is thought
provoking!
What are other countries doing that our countries are not?
How can we change this around so that all support personnel actually are
supportive and can also be trusted to empower the delivery of
pharmaceutical care?
If in the Netherlands they can "make sure that our drivers know how to
pick up signals that something might be wrong with the use of
medicines," can we not do the same?
Are training programmes/modules not the answer for the suitable
candidate - someone willing and wanting to learn and to deliver a
service?
The pharmacist takes over from an assistant/delivery personnel to apply
his/her expensively acquired knowledge and skills to ensure the safety,
efficacy and improved quality of life which the diagnosis and all
treatment were meant to achieve.
Mariam Cassimjee
1. KZN Pharmaceutical Services, DoH, Durban, S Africa.
2. Chairman of Practice Committee, S African Pharmacy Council.
E-mail: mimi@iafrica.com
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