Quality Management in International Health
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25 February - 08 March 2002
02 September - 13 September 2002
This course is jointly organised by the Department of Tropical Hy-
giene & Public Health (ATHOEG) and the Deutsche Gesellschaft fuer
Technische Zusammenarbeit (GTZ).
Contents Overview
This course of study covers the general principles and frameworks for
defining and promoting the quality of health systems and services in-
cluding processes, models and tools for assuring and evaluating qual-
ity. The course will use case studies from Germany and other coun-
tries, and the experience of those within the course, to illustrate
issues in promoting and evaluating quality specific to low and mid-
dle-income countries. Included in the course is a two-day certified
European Foundation for Quality Management (EFQM) assessor training.
This training involves an obligatorily 2 days of additional, private
study of training material prior to the beginning of the course.
Objectives
To enable health professionals and managers to understand and apply
the concepts and principles of quality and quality management and to
improve their personal and technical skills for quality promotion and
evaluation.
By the end of the Course participants should be able to:
* Demonstrate knowledge and understanding of the principles of im-
proving and assuring quality in health care systems and services
globally and locally;
* Describe a global overview of quality management activities in dif-
ferent regions of the world with different stakeholders;
* Understand trends of quality promotion and evaluation models in
Europe and critically analyse their transferability;
* Describe the basic principles and processes for evaluating health
services' quality including accreditation, certification and licens-
ing;
* Describe key aspects of implementing quality management within an
organization or in a national health system including strategic
management of change;
* Apply relevant theories and tools to an identified quality issue
within a specific area.
Target Group
Public health professionals with minimum 2 years experience working
within planning, management and evaluation in the health sector; in-
terest and experience in quality and improving 'health' or health
care systems and services. This course is part of the TropEd European
Masters Programme in International Health, and accords credits ac-
cording to the European Credit Transfer Scheme (ECTS). The course
will be taught in English.
The number of participants is limited to 22.
Course Coordinators
Sylvia Sax <sylvia.sax@urz.uni-heidelberg.de>
Friedeger Stierle <friedeger.stierle@gtz.de>
Duration
2 weeks/90 hours (36 hours lectures, 24 hours group work and presen-
tations and 30 hours self-directed), equivalent to 3 ECTS points.
Organization
Location
The course will be held in Heidelberg, or surroundings, in Germany.
Registration
Your written registration should be received by the Academy for Post-
graduate Education not later than 20 December 2001 for the February
course and 1 July 2002 for the September course. Please register as
soon as possible as the number of participants is limited.
Course fee
The total fee for the course is EUR 1,500; fee for those enrolled in
the TropEd programme is EUR 1000. The tuition fee covers course work
and printed materials and a bi-weekly pass for the Heidelberg public
transportation system but does not include accommodation, insurance
or other personal living costs during the stay.
For further information contact
Dr. Birgit Stadler
Tel: +49-6221-547-810
Fax: +49-6221-547-819
mailto:birgit.stadler@urz.uni-heidelberg.de
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